Team

Helen Rolfe
Founder

32 years Property Management industry experience. Helen specialises in training, mentoring as well as supporting Principals through the buying and selling of rent rolls.

Her expertise in Property Management has been honed through years of hard work, dedication, and a keen eye for detail. During her career, Helen has seen the industry evolve and change, and has adapted her approach accordingly. She understands the challenges that property managers and agency owners face, and is dedicated to providing them with the tools and knowledge they need to succeed.

One of Helen’s particular areas of expertise is in supporting Principals through the buying and selling of rent rolls. She understands the complexities involved in these transactions, and is able to provide invaluable guidance and support to ensure that the process runs smoothly. Her knowledge of the industry, combined with her extensive network of contacts, means that she is well-placed to help Principals achieve their goals. Overall, Helen is a trusted and respected figure in the Property Management industry, and her experience and expertise make her an invaluable resource for anyone looking to succeed in this challenging and rewarding field.

Donna Cosgrove
Trust Accountant

Donna is a key member of our team responsible for handling the day-to-day trust accounting of many of our clients. With over 14 years of experience in administration, accounts payable and receivable, she brings a wealth of expertise to the table.

Donna is an exceptional communicator and is always willing to go the extra mile to ensure our clients’ needs are met. She is a highly organised individual and has a keen eye for detail, which is especially important given the nature of her work. Her dedication and commitment to her role are evident in everything she does. Donna’s professionalism, combined with her friendly and approachable nature, means that our clients always feel confident and comfortable working with her.

Tracey Charlton
Trainer

Tracey has spent four decades honing her craft and providing top-notch customer service. Her extensive experience in the industry has equipped her with the skills to handle even the most complex situations and provide optimal solutions for our clients.
As a Console Cloud and PropertyTree certified professional, she stays current with the latest technologies and techniques. Tracey also offers Bricks + Agent, Invoice Automate and SNUG training to ensure our clients are up-to-date with industry trends. She is passionate about helping clients streamline their property management processes and increase efficiency. Recognising that every client has distinct needs, she collaborates closely with them to customise solutions that suit their specific requirements. Her wealth of experience and expertise enables her to offer comprehensive support and guidance throughout the implementation process. Along with her humour, compassion and reliability, she has become a fan favourite with a lot of our clients.

Ebony Matias
Trainer / Property Management

Ebony is a key member of our team and is responsible for managing our clients’ property portfolios. She always strives to provide the highest level of service to address all property management needs. She brings a wealth of knowledge and experience to her role, having worked in the industry for multiple years. Her attention to detail and proactive approach mean that you can trust her to handle your property management with the utmost care and professionalism. Ebony is always available to answer any questions you may have and is committed to making the process as stress-free as possible.

One of Ebony’s strengths is her familiarity with most major software systems, including Console Cloud, PropertyTree, and Property Me. This allows her to stay current and up-to-date, ensuring that our clients receive the guidance and support they need throughout their training journey.

With her expertise, Ebony is able to provide our clients with personalised training sessions that are tailored to their specific needs and goals. She takes the time to understand each client’s unique situation and works closely with them to ensure they feel confident and empowered to effectively utilise their selected software system.

Nikki Seymour
COO

Nikki is our go-to guru in the office, as she is integral to the success of our business and oversees day-to-day operations. With her extensive experience in property management – having owned her own agency – she also provides valuable assistance to clients who are interested in launching their own property management business.

Furthermore, Nikki’s exceptional communication skills and ability to build strong relationships with clients have been instrumental in maintaining our company’s reputation for excellent customer service. She is always willing to go above and beyond to ensure that our clients are satisfied and that their needs are met.

Ashleigh Sebire
Customer Relations

Ashleigh is a customer service specialist with 15 years of experience. Her passion lies in building strong relationships with clients and ensuring their unique needs are always met. Her expertise lies in creating tailored procedures and documentation that are relevant to our clients.

Ashleigh’s experience in customer service has taught her the importance of active listening. She understands that each client has their own set of needs and preferences, and takes the time to truly understand and address them. She believes that communication is key to maintaining strong relationships with clients, and she ensures that she is always available to answer their questions and concerns. Ashleigh’s commitment to creating customised procedures and documentation for clients ensures that they receive the support they need to succeed.

Sharon Howarth
Trainer / Trust Accountant

Sharon is a highly experienced professional specialising in trust accounting for both rentals and sales. With an impressive 39 years of experience, she has swiftly established herself as an essential member of the CRES team.

What sets Sharon apart in her field is her professionalism, meticulousness, and sharp attention to detail. She blends her extensive knowledge of real estate trust accounting with a dedication to clear communication, consistently meeting and surpassing our clients’ expectations.

Her commitment to hard work and steadfast focus on client satisfaction make her a crucial asset to our Trust Accounting team.

Bianca Potter
Trainer / Trust Accountant

Bianca has been a part of the CRES team for a decade and has 15 years of experience in Property Management, Administration, and Software Training. Her passion for helping others and building trustworthy client relationships makes her a valuable asset.

Bianca’s dedication to her work and her ability to adapt to changing circumstances have allowed her to excel in her role at CRES. She is known for her attention to detail and her ability to find creative solutions to complex problems.
She is a skilled and certified trainer in PropertyTree and MRI Vault CRM, and holds an important role on our Trust Accounting team. In her years at CRES, Bianca has built a reputation for being knowledgeable, and approachable. She takes pride in her work and is always looking for ways to improve the customer experience.

Bridie Kane
Administration

With five years of experience in customer service, Bridie is a valuable member of our administration team. She plays a crucial role in the company by managing client communication and customising training timelines and schedules for each office, providing personalised training plans that cater to their unique requirements.

Bridie’s attention to detail and ability to adapt to varying client needs has made her an invaluable asset to the team. Bridie understands that every office has different strengths and weaknesses, and she tailors her training plans accordingly to ensure that every team member is equipped with the skills they need to succeed.

With her friendly and approachable demeanor, Bridie will be one of the first points of contact at CRES, providing assistance with calls, bookings, and inquiries. Be assured that you’re in good hands with her expertise.

Sharen Patterson
Trust Accountant

As a key member of our team, Sharen is responsible for managing the day-to-day trust accounting for many of our clients. With over four decades of accounting experience in both Australia and New Zealand, Sharen brings a wealth of knowledge and expertise to the table. Her proficiency in using major software systems and her meticulous attention to detail ensures that all financial transactions are accurately recorded and managed. Sharen’s unwavering commitment to her work is apparent in her willingness to tackle new challenges and her ability to complete tasks efficiently. Her contributions are invaluable to our team’s success.

Rebecca Nielsen
Administration

Rebecca has dedicated 16 years to honing essential skills in the hospitality and travel industry. Throughout her career, she has managed Strata, Independent Hotels, and Private Accommodation Providers, gaining valuable experience. Rebecca’s vast expertise has granted her a profound insight into the industry, enabling her to provide outstanding service and boost business growth.

Known for her innovative problem-solving approach and ability to adapt to changing situations, Rebecca consistently surpasses expectations. She excels in fostering strong relationships with clients and team members, creating a positive work environment conducive to success.

Her collaborative nature and commitment to continual advancement serve as invaluable assets that propel our team towards excellence.

Sam Bell
Trainer / Trust Accountant

Sam contributes over 20 years of Property Management experience to the CRES team. Renowned as one of the most seasoned professionals on the Gold Coast, her approachable demeanour and deep industry knowledge reassure our clients that their training needs are in capable hands.

Sam’s commitment to excellence shines through in every interaction, from addressing client concerns to offering insightful advice and ensuring smooth database transitions. Her gift for nurturing relationships with clients and colleagues alike highlights her unwavering dedication.

Meegan Crosswell
Trainer

With over 30 years of customer service experience, combined with 6 years in real estate sales, Meegan brings a wealth of knowledge to the table. Her patient and understanding nature, as well as her enthusiasm for learning, creates an enjoyable learning experience for her clients. Meegan is one of our exceptional trainers on MRI Vault CRM, known for building strong relationships and trust with her clients due to her calming and kind demeanour.

Meegan’s approach to training is not just about imparting knowledge, but also about creating a comfortable and supportive environment for her clients to learn in. She takes the time to understand their unique needs and challenges, and tailors her teaching methods to suit each individual. Meegan’s dedication to her clients’ success is evident in the way she goes above and beyond to ensure they have the skills and knowledge they need to succeed. Whether it’s through one-on-one coaching or group training sessions, Meegan’s passion for teaching shines through in everything she does.